QuickBooks Online Not Working? (Latest Methods for Troubleshooting)

Troubleshooting Method 1 – Verify Your Internet Connection Settings are Proper

Ensure that you have a stable internet connection by visiting other websites or running a speed test. If your internet connection is slow or intermittent, troubleshoot this problem by following the steps below:

• Firstly, you must open your preferred web browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
• Now, you must type a website address (URL) into your web browser’s address bar and hit the Enter key. 
• After this, you must select a well-known and reliable website, such as google.com or intuit.com.
• In the next step, check if the website loads successfully and quickly, it indicates that your internet connection is working correctly. You should be able to see the website’s content without any significant delays.
• After confirming that your internet connection is functioning properly, navigate to the QuickBooks Online login page (https://qbo.intuit.com/) and retry to sign in to your account.
• If you encounter any error messages or have trouble accessing QuickBooks Online, it may indicate a specific issue with the QuickBooks service rather than your internet connection. In this case, you can contact QuickBooks support for assistance. Well, we have another method to fix QuickBooks online is down error. 

Troubleshooting Method 2 – Disable your Internet Browser’s Extensions

By disabling the web browser’s extensions, you can avoid facing QuickBooks Online working or login issues. Below we have explained the specific methods for Chrome, Firefox, and Safari users: 

For Google Chrome Users:

• Firstly, you must launch your Google Chrome browser.
• Next, you must click on the three-dot menu icon in the top-right corner of the browser window.
• Here, choose the “More tools” option from the dropdown menu and then click “Extensions” from the submenu.
• Right after this, find the extension you want to disable and toggle the switch next to it to turn it off.
• Finally, to re-enable the extension, choose the ON option.

Users with Mozilla Firefox:

• Initially, you must open your Mozilla Firefox and click the menu button (three horizontal lines) in the top-right corner of the Firefox window.
• Now, select “Add-ons” from the dropdown menu and click the “Extensions” in the left sidebar.
• After this, find the extension you wish to disable and click the toggle switch next to it to turn it off.
• To re-enable the extension, you must click the ON button.

For Safari (Mac) Users:

• To disable the browser extension in Safari, you must first open Safari. 
• From the menu bar at the top of the screen, click on “Safari” and select “Preferences.”
  Now, go to the “Extensions” tab.
• Here, find the extension you want to disable and remove the tick-mark from the box next to it to turn it off.
• To re-enable the extension, you must check the box again to turn it On.

Troubleshooting Method 3 – Update your QuickBooks Online Application

By updating QuickBooks Online, you can get the answer for “why can’t I login to my QuickBooks Online.” This process is typically automatic, as it’s a cloud-based software that Intuit regularly updates without requiring any action from users. However, here are steps to ensure that your QuickBooks Online account is up to date:

• Firstly, you must log in to QuickBooks Online by visiting the QuickBooks Online login page (https://qbo.intuit.com/) and sign in to your account using your credentials.
• Once logged in, QuickBooks Online will automatically check for the available updates in the background and apply them. (Note- these latest updates may include error fixes, feature improvisations, and other improvements to the software.)
• Now, to confirm that your QuickBooks Online account is running the latest version, you must check for any recent updates or announcements from Intuit. 
• After updating your QuickBooks Online application, if you still find that QuickBooks online is down and not working, check the next troubleshooting method.

Troubleshooting Method 4 – Wipe off your Browser’s Cache and Cookies

Clearing your browser’s cache and cookies can help resolve various QuickBooks issues, including problems with accessing QuickBooks Online leading to QuickBooks Online not working error. Here’s how to clear cache and cookies in web browsers like:

Google Chrome:

• Begin this procedure by first opening your Google Chrome.
• Hit the three-dot menu icon, which is available in the top-right corner of the browser window.
• Now, select “Settings” from the dropdown menu.
• Continue scrolling down and click on “Privacy and security” in the left sidebar.
• After this, go to the “Privacy and security” tab, and click “Clear browsing data.”
• In the dialog box that appears, select the time range for which you want to clear data.
• Here, tick-mark the boxes next to “Cookies and other site data” and “Cached images and files.”
• Finally, click the “Clear data” button.

Mozilla Firefox:

• Firstly, you must open your Mozilla Firefox.
• Hit the menu button (three horizontal lines) given in the top-right corner of your browser window.
• Now, select “Options” (Windows) or “Preferences” (Mac) from the dropdown menu.
• In the left sidebar, click the “Privacy & Security” option.
• Continue scrolling down to the “Cookies and Site Data” section.
• Right after this, you must click the “Clear Data” button.
• Once the dialog box appears, make sure “Cookies and Site Data” and “Cached Web Content” boxes are checked.
• Lastly, click the “Clear” button.

Safari (Mac):

• Begin this procedure by launching your Safari browser.
• From the menu bar at the top of the screen, click on “Safari” and select “Preferences.”
• Following this, you must go to the “Privacy” tab.
• Now, click the “Manage Website Data” button and click the “Remove All” option from the appearing dialogue box.
• Finally, you must confirm the action by clicking the “Remove Now” alternative.

Troubleshooting Method 5 – Access QuickBooks Online in Incognito/Private Browser

If the error still persists, you must try accessing QuickBooks Online in Incognito or Private browser mode. Below we have explained the complete procedure for all the Chrome, Firefox, and Safari users:

The Google Chrome users must:

1. Firstly, open Google Chrome and click the three dots in the top-right corner to open the menu.
2. Select “New incognito window” from the menu. Also, you can press “Ctrl + Shift + N” (Windows/Linux) or “Command + Shift + N” (Mac) to open a new incognito window.
3. In the new incognito window, move to the QuickBooks Online login page by typing “https://qbo.intuit.com” into the address bar. 
4. Press the Enter key and sign in to your QuickBooks Online account.

For Safari users:

1. Initially, you must open Safari and click the “File” option in the menu bar.
2. In the next step, choose the “New Private Window” alternative from the drop-down menu.
3. Here, you can also press “Command + Shift + N” to open a new private window.
4. In the new private window, you must enter “https://qbo.intuit.com” to go to the QuickBooks Online login page.
5. Now, hit the Enter key and sign in to your QuickBooks Online application account.

For users with Mozilla Firefox:

1. Open Mozilla Firefox.
2. Now, click the three horizontal lines (menu icon) in the top-right corner to open the menu.
3. Right after this, select “New Private Window” from the menu or directly press “Ctrl + Shift + P” (Windows/Linux) or “Command + Shift + P” (Mac) to open a new private window.
4. In the new private window, visit the QuickBooks Online login page by entering “https://qbo.intuit.com” into the address bar and pressing Enter.
5. Finally, log in to your QuickBooks Online application account.