QuickBooks Unexpected Error 5

Get QuickBooks Unexpected Error 5 Fixed With Easy Solutions

QuickBooks unexpected error 5 is a commonly reported issue by QuickBooks Desktop users. This issue can take place when the QuickBooks Database service is restricted from accessing the file location. The error doesn’t go unnoticed as an error message comes with it with the text:

“Got unexpected error 5 is a call to NetShareGetInfo for Path”.

This error can take place for a multitude of reasons. Wrong or invalid entries in the Windows registry are one of the most apparent reasons behind the arrival of the error. The inability to access the company folder can affect your processes, and therefore, the unexpected error code 5 in QuickBooks needs to be resolved as soon as it occurs.

QuickBooks Unexpected Error Code 5 – Explanation 

Unexpected error in QuickBooks simply depicts a server application problem when using the program. This problem can take place when a user tries to save the QuickBooks company file. Improperly configured system or invalid entries in the Windows registry are some of the common reasons responsible for this issue.

Thus, you won’t be able to use your company records, which will also hinder your workflow. In such a scenario, you need to take the right measures to resolve the error. If you are not sure about the procedures, stick to this post until the end.

Possible Triggers For QuickBooks Online Unexpected Error 5

If you are receiving the unexpected error 5 in QuickBooks, one of the following reasons can cause the issue to arise.

  • Possible damage or corruption in the QuickBooks company or network data file.
  • Using an older version of the QuickBooks application has the missing updates.
  • The gap between the workstation and the company file due to a poor or unstable Internet connection.
  • Incorrect, partial, or damaged installation of the QuickBooks Desktop application.
  • Abrupt or forceful shutting down of the system that is running the QuickBooks application. 
  • Invalid entries in the Windows registry are also one of the main reasons behind the QuickBooks unexpected error 5.
  • Required permissions are missing to access the company in the multi-user environment.
  • Infection on PC due to a virus or malware attack.
  • Unintentional deletion of the registry entry or the system files.
  • An outdated version of the QuickBooks application can also make it prone to receiving errors.
  • Poor connectivity when accessing the company file located on the server.

How To Eliminate QuickBooks Unexpected Error Message 5?

Now that you know the possible reasons for the QuickBooks unexpected error 5, you are one step closer to the troubleshooting process. Below are some effective solutions that can help you in eradicating the error with the ease.

First Method: Remove The User Getting Error

You can initiate the troubleshooting by removing the user-getting error. Below are the steps:

  • When in QuickBooks Desktop software, launch the company tab and select users.
  • Next, select set-up users and roles.
  • When the list of the users appears, select the user.
  • Finally, hit OK to confirm your action.

Second Method: Create A New File User

Creating a new file user can help you override the unexpected QuickBooks error code 5. Executing the below-listed steps can help:

  • From within the users section, select user and roles.
  • Here, you can create a new username for the new user.
  • After creating the user, select a new password and confirm it.
  • Thereafter, you can define the user’s role and click OK to finish this task.

Third Method: Turn Off UAC (User Account Control) in Windows

If UAC is enabled, it can interfere with an unauthorized change and can also give rise to QuickBooks unexpected error 5. To disable it:

  • On your computer, open the Run Window (Windows + R).
  • Now, in the run area, type Control Panel and click the OK button.
  • Next, select user accounts to move ahead with the process.
  • Now, you need to select the change user account control settings option and select Yes when you are prompted to do so.
  • Here, you have to move the slider to never notify option.
  • Click OK to confirm your action, and it will disable the UAC. 
  • Reboot your system and then take the necessary action, which was previously giving the error.

Note: Once the error is resolved, enable UAC, as it can protect your system from undesired changes. Now check for the resolution of the QuickBooks unexpected error 5. If not, move to the next solution.

Fourth Method: Run QuickBooks File Doctor From Within Th Tool Hub

QuickBooks Tool Hub is home to the most effective tools that can fix multi-faceted issues in the program. You can download the QuickBooks Tool Hub from Intuit’s official website and then install it with a few simple steps. After the installation of the Tool Hub:

  • Open QuickBooks Tool Hub and navigate through the list of common program problems.
  • Here, you need to locate the Company File Issues. It will let you run the QuickBooks File Doctor.
  • Run File Doctor and wait until it diagnoses the file for possible damage or corruption.
  • After detecting the damages, the QBFD tool will repair them automatically.
  • You will have to wait for sometime until the completion of the task.

The time taken in this process may vary based on the size of the company file and your Internet connection. Once the company file is repaired, check if the QuickBooks unexpected error 5 is resolved. If not, move to the next troubleshooting method.

Fifth Method: Re-Install QuickBooks Desktop Application

As we have already seen, a partial or damaged installation of the QuickBooks application can also give rise to unexpected error code 5 in QuickBooks. In such a case, you should try to install a fresh copy of the QuickBooks application on your device. The steps are:

  • Press the Windows and R keys together on your keyboard, and it will open the Run Window.
  • In the Run area, type äppwiz.cpl and it will open the list of the installed programs.
  • Locate QuickBooks from the list, double-click on it, and then remove the program, including all of its features.
  • Now, from Intuit’s official website, download a fresh copy of the QuickBooks software. Make sure that your Internet connection is strong and stable.
  • After the program download, run the executable file and install QuickBooks by following the on-screen prompts.

If QuickBooks bank unexpected error 5 continues to trouble, execute the steps of the next method.

Sixth Method: Put Reimage Repair Tool To Use

The Reimage Repair tool repairs the errors on your computer and operating system. To run this tool:

  • First of all, you have to download the reimage repair tool on your device.
  • Save the downloaded tool on your desktop.
  • Next, go to the file download location and hit the Yes button when the prompt shows up.
  • Thereafter, run the automatic scan and unmark the checkbox.
  • Now, select Install and the tool, and it will start scanning for potential threats.
  • Once done, you can move ahead with the repair process.
  • After finishing these steps, reboot QuickBooks to conclude this troubleshooting method.
Considering all of this..

The solutions explained in this post can help you in the resolution of QuickBooks banking unexpected error 5. After the resolution of the error, you can continue working with your QuickBooks company data file. However, if you are stuck at some point due to the technical complexity of the procedure, feel free to get help from experts. They can provide you step by step assistance while making you understand the technicalities of the procedures.

Frequently Asked Questions

Ans: QuickBooks company file is the primary data file, which stores all your financial information in it. You can identify it with .QBW extension. There are several corresponding files with the same name but different extensions.

Ans: Make sure that you have the latest version of the QuickBooks Desktop application. Connect your device with the stable Internet connection. Make sure that you have the required permissions to make the crucial changes in QuickBooks.

Ans: When the QuickBooks update unexpected error 5 occurs, you won’t be able to access your data file in multi-user mode. The inability to access the data file also hampers your work processes. Besides, you will have to go through the hassles of the troubleshooting process. Before that, you won’t be able to retain your workflow.

Ans: If you have encountered QuickBooks unexpected error 5 and are not sure how to get rid of it, you can reach out to a trained QuickBooks professional. The expert is well-versed in the product and has access to the most sophisticated tools to help you with error resolution.

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